FAQ
Hair System Questions
What types of hair systems do you offer?
We offer various base materials, including lace, skin (polyurethane), and monofilament bases. Each type offers unique advantages in durability, breathability, and realism. We can guide you in selecting the best one for your lifestyle and needs.es. They’re located underneath the available sizes for each of our products.
What kind of hair is used in your systems?
We use 100% real human hair in all our hairpieces, including options for European, Indian, and Chinese hair, which vary in texture, thickness, and durability.
Can I wear my hair system while swimming or exercising?
Yes, but frequent exposure to water and sweat can affect the lifespan. Skin (poly) systems are less breathable, while lace systems offer better ventilation for active lifestyles.
How long does a hair system last?
Lifespan varies depending on the base material and care. Typically, lace systems last 2-3 months, while monofilament or thicker poly bases may last 4-6 months or longer with proper care.
Can I color or style my hair system?
Yes, our human hair systems can be dyed and styled, but we recommend professional assistance to avoid damage.
Custom Orders
How do I place a custom order for a hair system?
Submit your specifications, including base type, hair color, length, and density. We can replicate your existing hair system if you send us a sample.
What is the turnaround time for custom orders?
Custom hair systems typically take 2-3 months to produce and deliver.
Can you duplicate my current hair system?
Yes, we can replicate your hair system’s exact fit, style, and comfort if you send us your old unit as a reference.
What should I include when sending a sample for duplication?
Include your name, contact details, and specific customization notes. Ensure the base is clean, or a $30 cleaning fee may apply.
Shipping & Warranty
Where do you ship to?
We ship worldwide. Shipping times and fees vary based on location.
What is your warranty policy?
Our hair systems come with a warranty covering manufacturing defects. Normal wear and tear or damage from improper care is not covered.
How long does shipping take?
For in-stock items, delivery typically takes 5-10 business days. Custom orders take longer due to production time.
What should I do if my product arrives damaged?
Contact us within 7 days of receiving the product. Provide photos, and we’ll guide you through the return or replacement process.
General
How do I clean and maintain my hair system?
Use sulfate-free shampoos, condition regularly, and avoid excessive heat. Detailed care instructions are provided with your purchase.
Can I get help choosing the right hair system?
Absolutely! Our customer support team is available to help you choose a system that fits your needs and preferences. If you need personalized tips, feel free to email us at support@genthair.com or call us at +1 (XXX) XXX-XXXX — we’re always here to help!
How do I contact customer support?
You can reach us via email（support@genthair.com）, phone（xxxxxxxxxxx）, whatsapp（xxxxxxxx）or our website’s contact form. Response times are typically within 24 hours.
Get in touch
Have questions about your order, or a general enquiry?